Due to the nature of the products in our store being personalized or made-to-order, we do not offer exchanges, returns, or refunds—with some special exceptions as outlined below:
Ebooks and audiobooks which have not been downloaded may be eligible for a refund. No refunds are available after the book has been downloaded to your device or BookFunnel library.
Any orders for signed or personalized books cannot be canceled, exchanged, or refunded once they have been prepared for shipping. If you order an incorrect book, please notify us immediately so we can make the necessary fixes.
Pre-order items are not eligible for cancellation or refunds after they are signed and prepared for shipping. Any pre-order cancellation may be subject to a small fee to cover payment processing costs.
We do not offer refunds for any orders which are returned, rejected, or undeliverable. Please double check your shipping information and provide a phone number where you can be reached by the shipping company.
If you receive an item which is incorrect or damaged, please notify us within 15 days via email (elisehennesyauthor@gmail.com) and we will work with the suppliers and delivery company to reach a solution.
